--- title: Account Matters Blog | Diane McCutcheon description: Diane McCutcheon is the Chief Executive Officer at Account Matters. Diane has been a leader in PT, OT, and SLP Business Management Consulting for over 35 years. Diane has a passion for helping private practice owners streamline their business by eliminating inefficiency. Want to schedule a consultation? Contact Diane today! --- [![Account Matters](https://blog.accountmattersma.com/hubfs/AccountMatters_November2019/images/Account-Matters-black-new.png)](https://accountmattersma.com/) - [Home](https://accountmattersma.com/) - [Services](https://accountmattersma.com/services/) - [Rehab Therapy Billing](https://accountmattersma.com/rehab-therapy-billing/) - [Credentialing Services](https://accountmattersma.com/credentialing-services/) - [APC Training](https://accountmattersma.com/apc-training/) - [Admin Services](https://accountmattersma.com/admin-services/) - [New Grad Offer](https://accountmattersma.com/new-grad-offer/) - [About Us](https://accountmattersma.com/about-us/) - [FAQ](https://accountmattersma.com/faq/) - [Blog](https://blog.accountmattersma.com/) # Account Matters Blog: ## Diane McCutcheon ![Diane McCutcheon](https://blog.accountmattersma.com/hubfs/Diane%20headshot.jpg) Diane McCutcheon is the Chief Executive Officer at Account Matters. Diane has been a leader in PT, OT, and SLP Business Management Consulting for over 35 years. Diane has a passion for helping private practice owners streamline their business by eliminating inefficiency. Want to schedule a consultation? Contact Diane today! Find me on: ### Recent Posts [![](https://blog.accountmattersma.com/hubfs/FD%20Horror%20(1).png)](https://blog.accountmattersma.com/front-desk-horror-stories-pt.-2) [Front Desk](https://blog.accountmattersma.com/tag/front-desk) #### [Front Desk Horror Stories Pt. 2](https://blog.accountmattersma.com/front-desk-horror-stories-pt.-2) By [Diane McCutcheon](https://blog.accountmattersma.com/author/diane-mccutcheon) Chatty Front Desk Has Frightening Consequences A physical therapy practice in North Carolina failed to address issues at the front desk, leading to a... [Read More](https://blog.accountmattersma.com/front-desk-horror-stories-pt.-2) [![](https://blog.accountmattersma.com/hubfs/FD%20Horror.png)](https://blog.accountmattersma.com/front-desk-horror-stories) [Front Desk](https://blog.accountmattersma.com/tag/front-desk) #### [Front Desk Horror Stories Pt. 1](https://blog.accountmattersma.com/front-desk-horror-stories) By [Diane McCutcheon](https://blog.accountmattersma.com/author/diane-mccutcheon) [Read More](https://blog.accountmattersma.com/front-desk-horror-stories) [![cancel-no-show-policy](https://blog.accountmattersma.com/hubfs/Cancel_No%20Shows.png)](https://blog.accountmattersma.com/cancels/no-shows-to-charge-or-not-to-charge) [Front Desk](https://blog.accountmattersma.com/tag/front-desk) [Management](https://blog.accountmattersma.com/tag/management) #### [Cancels/No Shows- To Charge or Not to Charge?](https://blog.accountmattersma.com/cancels/no-shows-to-charge-or-not-to-charge) By [Diane McCutcheon](https://blog.accountmattersma.com/author/diane-mccutcheon) Right off the bat, I have to say this is a subject that I get very passionate about. When I do assessments, I always address the cancellation/no show... [Read More](https://blog.accountmattersma.com/cancels/no-shows-to-charge-or-not-to-charge) [![cred misc](https://blog.accountmattersma.com/hubfs/cred%20misc.png)](https://blog.accountmattersma.com/3-common-misconceptions-about-credentialing) [Credentialing](https://blog.accountmattersma.com/tag/credentialing) #### [3 Common Misconceptions About Credentialing](https://blog.accountmattersma.com/3-common-misconceptions-about-credentialing) By [Diane McCutcheon](https://blog.accountmattersma.com/author/diane-mccutcheon) Therapists put in years to fulfill the educational courses to become a therapist. It is an awesome field to be in. Just one thing about the... [Read More](https://blog.accountmattersma.com/3-common-misconceptions-about-credentialing) [![Portrait of a happy senior woman on the phone](https://blog.accountmattersma.com/hubfs/Stock%20images/Portrait%20of%20a%20happy%20senior%20woman%20on%20the%20phone.jpeg)](https://blog.accountmattersma.com/the-importance-of-the-first-phone-call) [Front Desk](https://blog.accountmattersma.com/tag/front-desk) #### [The Importance of the First Phone Call](https://blog.accountmattersma.com/the-importance-of-the-first-phone-call) By [Diane McCutcheon](https://blog.accountmattersma.com/author/diane-mccutcheon) During our Administrative Power Center (APC) training sessions with rehab private practice owners and their front desk staff I always ask, “How do... [Read More](https://blog.accountmattersma.com/the-importance-of-the-first-phone-call) [![Image of businessman holding tablet in hands](https://blog.accountmattersma.com/hubfs/Stock%20images/Image%20of%20businessman%20holding%20tablet%20in%20hands.jpeg)](https://blog.accountmattersma.com/10-steps-to-assess-your-physical-therapy-practice) [Billing](https://blog.accountmattersma.com/tag/billing) [Front Desk](https://blog.accountmattersma.com/tag/front-desk) [Management](https://blog.accountmattersma.com/tag/management) #### [10 Steps to Assess Your Physical Therapy Practice](https://blog.accountmattersma.com/10-steps-to-assess-your-physical-therapy-practice) By [Diane McCutcheon](https://blog.accountmattersma.com/author/diane-mccutcheon) I have assessed hundreds of Physical Therapy private practices in my career and I could tell you hundreds of different stories but instead, I am... [Read More](https://blog.accountmattersma.com/10-steps-to-assess-your-physical-therapy-practice) [![5 Rules to Getting Paid](https://blog.accountmattersma.com/hubfs/5%20Rules%20to%20Getting%20Paid.png)](https://blog.accountmattersma.com/5-rules-for-getting-paid) [Billing](https://blog.accountmattersma.com/tag/billing) [Front Desk](https://blog.accountmattersma.com/tag/front-desk) #### [5 Rules for Getting Paid](https://blog.accountmattersma.com/5-rules-for-getting-paid) By [Diane McCutcheon](https://blog.accountmattersma.com/author/diane-mccutcheon) The process of taking a new patient, providing services and getting paid sounds so simple. I mean, why shouldn’t it be? Why is such a simple concept... [Read More](https://blog.accountmattersma.com/5-rules-for-getting-paid) [![transfer](https://blog.accountmattersma.com/hubfs/transfer.png)](https://blog.accountmattersma.com/3-reasons-why-billing-staff-relies-on-accurate-information-from-the-front-desk) [Billing](https://blog.accountmattersma.com/tag/billing) [Front Desk](https://blog.accountmattersma.com/tag/front-desk) #### [3 Reasons Why Billing Staff Relies On Accurate Information from the Front Desk](https://blog.accountmattersma.com/3-reasons-why-billing-staff-relies-on-accurate-information-from-the-front-desk) By [Diane McCutcheon](https://blog.accountmattersma.com/author/diane-mccutcheon) The front desk is a biller’s biggest asset when it comes to getting paid for all the hard work you put in with your patients. Understanding this... [Read More](https://blog.accountmattersma.com/3-reasons-why-billing-staff-relies-on-accurate-information-from-the-front-desk) [![Return-to-Sender](https://blog.accountmattersma.com/hubfs/Return-to-Sender.png)](https://blog.accountmattersma.com/7-must-dos-when-changing-or-adding-an-address) [Billing](https://blog.accountmattersma.com/tag/billing) [Credentialing](https://blog.accountmattersma.com/tag/credentialing) #### [7 Must Do's When Changing or Adding an Address](https://blog.accountmattersma.com/7-must-dos-when-changing-or-adding-an-address) By [Diane McCutcheon](https://blog.accountmattersma.com/author/diane-mccutcheon) Over the years, many of my clients have been practically shut down all because they did not change the business address when they moved or added a... [Read More](https://blog.accountmattersma.com/7-must-dos-when-changing-or-adding-an-address) [![struggle](https://blog.accountmattersma.com/hubfs/struggle.jpg)](https://blog.accountmattersma.com/billing-challenges) [Billing](https://blog.accountmattersma.com/tag/billing) [Front Desk](https://blog.accountmattersma.com/tag/front-desk) #### [Billing Challenges- Why is it so Hard Getting Paid?](https://blog.accountmattersma.com/billing-challenges) By [Diane McCutcheon](https://blog.accountmattersma.com/author/diane-mccutcheon) As a consultant I am called in to practices to evaluate the billing function and to answer questions like why are we getting so many denials, why... [Read More](https://blog.accountmattersma.com/billing-challenges) ### Subscribe to Our Blog Here! ### Recent Post ### Tags - [Billing (28)](https://blog.accountmattersma.com/tag/billing) - [Front Desk (25)](https://blog.accountmattersma.com/tag/front-desk) - [Credentialing (17)](https://blog.accountmattersma.com/tag/credentialing) - [Management (11)](https://blog.accountmattersma.com/tag/management) ### Mailing List ### Site Links - [Home](https://accountmattersma.com/) - [Services](https://accountmattersma.com/services/) - [Admin Services](https://accountmattersma.com/admin-services/) - [APC Training](https://accountmattersma.com/apc-training/) - [New Grad Offer](https://accountmattersma.com/new-grad-offer/) - [Rehab Therapy Billing](https://accountmattersma.com/rehab-therapy-billing/) - [Credentialing Services](https://accountmattersma.com/credentialing-services/) - [About Us](https://accountmattersma.com/about-us/) - [FAQ](https://accountmattersma.com/faq/) - [Blog](https://blog.accountmattersma.com/) ### Get In Touch! - [(508) 422-0233](tel:5084220233) - [info@accountmattersma.com](mailto:info@accountmattersma.com) - [799 South Main Street, Unit 13 Bellingham, MA 02019](https://g.page/AccountMatters?share) - Monday - Thursday: 8:00 AM - 6:30 PM EST Friday: 7:30 AM - 4:00 PM EST ### Our Blog *Let our experts fill your wallet while you fill your schedule.* © 2019, Account Matters. 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