Account Matters Blog:

The Rehab Private Practice Year-End Assessment Guide

Posted by Stacey Fitzsimmons on November 13, 2019

The new year is a great opportunity to set standards in your practice to ensure profitability and efficiency. Now is the time to meet with your administrative team to assess how they are performing and set expectations for 2020. Don’t know the right questions to ask? Don’t sweat it! We’ve outlined the 5 questions to ask yourself and your team: 

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Topics: Billing, Front Desk

3 Common Misconceptions About Credentialing

Posted by Diane McCutcheon on November 06, 2019

Therapists put in years to fulfill the educational courses to become a therapist.  It is an awesome field to be in.  Just one thing about the education, the curriculum does not typically include classes on important administrative issues that are vital to a therapists starting their professional career.  Once they take and pass the exam to become a licensed therapist the search for employment begins. 

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Topics: Credentialing

3 Tips for Getting into a Closed Panel

Posted by Daniel Ramsey on October 15, 2019

What is a closed panel?

To see a patient who wants to use their "in-network" benefits, you will need to be an “in-network provider”. This means that you have been credentialed and contracted with the patient's insurance company. When an insurance company feels that they have reached the adequate number of providers for a specialty in the area, they will close that panel and no longer issue contracts for new providers/groups. This can be extremely frustrating for a new business owner. 
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Topics: Credentialing

The Importance of the First Phone Call

Posted by Diane McCutcheon on October 09, 2019

During our Administrative Power Center (APC) training sessions with rehab private practice owners and their front desk staff I always ask, “How do you answer the phone?”

Surprisingly, I have never had an entire staff, in one or multiple sites, all say the same thing. ‘Hello, thank you for calling APC Physical Therapy how can I help you?’ ; or ‘APC can I help you?’ ; how about – ‘APC Physical Therapy hold please.’; or ‘Hi, APC Physical Therapy, we are happy you called, this is Diane, how can I help you today?’; or how about, ‘APC Physical Therapy, if you want to schedule an appointment press 1, if you want to speak to a therapist press 2, if you want to discuss your bill press 3…’

Short, long, name, no name or a recording – what do you want every caller to hear every time they call your office? 

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Topics: Front Desk

4 Ways to Streamline Your Rehab Credentialing

Posted by Daniel Ramsey on October 01, 2019

Many healthcare providers are unfamiliar with the credentialing process because they worked in a setting in which it wasn’t required, or their employer handled their enrollment. So, it only makes sense that providers can be intimidated by the amount of work that goes into credentialing when they attempt it for their own practice. We have outlined four ways to streamline credentialing so you can start treating patients as soon as possible.  

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Topics: Credentialing

RCM Software is Only as Good as the People Using It

Posted by Stacey Fitzsimmons on September 17, 2019

Over the years I have had the privilege of using or at least viewing over a dozen different Medical billing software systems.  Some I liked, and some I did not.  Some were general medical software’s and some specific to Rehab Therapy.  As good or as bad as I thought a system was, not one of them could actually make more revenue for a company.

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Topics: Billing, Front Desk

7 Ways You're Sabotaging Your Rehab Billing Without Even Knowing It!

Posted by Daniel Ramsey on September 10, 2019

Rehab billing is difficult to say the least. There are several pitfalls that you need to watch out for in order to “get paid right the first time”. Here are the top 7 most common mistakes you may be making: 

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Topics: Billing, Front Desk

In-Network vs. Out-of-Network

Posted by Daniel Ramsey on June 26, 2019

There are many important decisions to make when starting a PT, OT, or SLP private practice. One crucial decision is whether to be in or out-of-network with insurance plans offered to members in the practicing area. 

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Topics: Credentialing

5 Tips for Increasing Patient Collections During Tax Season

Posted by Daniel Ramsey on January 23, 2019

According to a survey conducted by GoBankingRates, 27% of respondents plan to use their 2019 tax returns toward their debt.  Our experience as a billing company has proven that tax season is a great opportunity to collect overdue patient balances. While it is recommended to collect all money at the time services are rendered, we realize that isn’t always possible.  Use the following 5 tips to increase your patient collections.

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Topics: Billing, Front Desk

5 Tips for PT, OT, SLP Practice Success

Posted by Daniel Ramsey on January 17, 2019

These tips will help you, your front desk, and billing department by ensuring the most accurate information is in your system

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Topics: Billing

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