Account Matters Blog:

Front Desk Horror Stories Pt. 2

Posted by Diane McCutcheon on October 27, 2020

Chatty Front Desk Has Frightening Consequences

A physical therapy practice in North Carolina failed to address issues at the front desk, leading to a slew of costly issues. Mary would routinely spend too much time engaging in small talk with patients as they came in and out of the clinic. Mary would get so wrapped up in the conversation that she would frequently forget to collect co-pays when checking-in or schedule follow-up appointments upon check-out. The few minutes of small talk would add up over the course of the day and before Mary knew it, she did not have time for her daily tasks.

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Topics: Front Desk

Front Desk Horror Stories Pt. 1

Posted by Diane McCutcheon on October 14, 2020

 

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Topics: Front Desk

How to Identify Unnecessary Write-Offs

Posted by Daniel Ramsey on September 23, 2020

There are two types of write-offs in medical billing: necessary and unnecessary. Necessary write-offs include contractual obligations, small balance write offs and cash-pay discounts. Unnecessary write-offs occur when billing/administrative mistakes lead to uncollectable money being left on the table. Practice owners and managers who can identify unnecessary write-offs and implement processes to eliminate them can improve the health of the accounts receivable and increase revenue.

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Topics: Billing

Top 3 Reasons for Work Comp Claim Denials

Posted by Daniel Ramsey on September 09, 2020

Workers compensation claims typically take longer to process compared to commercial insurance claims. It is crucial that your staff submit clean work comp claims with proper documentation in a timely manner. In this article we will discuss the top reasons for work comp denials and how to stop them.

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Topics: Billing

The Benefits of Outsourcing Your Rehab Therapy Billing

Posted by Daniel Ramsey on July 16, 2020

Deciding who will manage your practice’s revenue cycle is not an easy decision and should not be rushed. The first question you should be asking is, “Should I manage my billing in-house or outsource?”  There is no one-size-fits all answer to this question and it largely depends on your individual practice and staff. Today, we are just going to focus on the benefits of outsourcing your rehab therapy billing.

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Topics: Billing

5 Skills of a Successful Front Desk Specialist

Posted by Daniel Ramsey on April 09, 2020

The front desk is often the face of your practice. They are the first and last people to interact with patients. Because this role is so important to the reputation and success of your practice, you need to have the right person for the job. But how can you know you have chosen the right person? Here are the skills our experts look for in a successful front desk specialist: 

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Topics: Front Desk, Management

Everything Rehab Therapy Practices Needs to Know About Recredentialing

Posted by Daniel Ramsey on February 20, 2020

Many rehab therapists believe that once they are in-network with an insurance panel, they are an in-network with the insurance indefinitely. This is just one of the common misconceptions of credentialing. The truth is, group and individual providers need to complete recredentialing applications periodically to remain in-network. Let’s take a closer look at recredentialing to avoid unexpected contract termination.

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Topics: Credentialing

How to: Update Surname with Insurance Companies

Posted by Daniel Ramsey on February 05, 2020

When a healthcare provider gets married and takes their spouses last name, they will update their driver's license, bank accounts, car insurance, etc. With so many crucial areas that need updating, providers might forget to notify the insurance carriers in which their employer participates. Providers must update their professional license and national provider identifier (NPI) with this change, as well as the individual insurance companies.  

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Topics: Credentialing

Quick Guide: CO/CQ Modifiers

Posted by Daniel Ramsey on January 29, 2020

The Centers for Medicare and Medicaid Services (CMS) implemented new modifiers that could impact your practice, these are the CQ and CO modifiers. If your practice utilizes physical therapy assistants and/or occupational therapy assistants, you will need to know when and how to apply the CQ and/or CO modifier.  

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Topics: Billing

Cancels/No Shows- To Charge or Not to Charge?

Posted by Diane McCutcheon on January 16, 2020

Right off the bat, I have to say this is a subject that I get very passionate about.  When I do assessments, I always address the cancellation/no show issue.   I tracked my last 50 client’s responses as to whether they charge for cancels and/or no shows and went from there.  Here is what I found:

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Topics: Front Desk, Management

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