Account Matters Blog:

Top 3 Reasons for Work Comp Claim Denials

Posted by Daniel Ramsey on September 09, 2020

Workers compensation claims typically take longer to process compared to commercial insurance claims. It is crucial that your staff submit clean work comp claims with proper documentation in a timely manner. In this article we will discuss the top reasons for work comp denials and how to stop them.

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Topics: Billing

The Benefits of Outsourcing Your Rehab Therapy Billing

Posted by Daniel Ramsey on July 16, 2020

Deciding who will manage your practice’s revenue cycle is not an easy decision and should not be rushed. The first question you should be asking is, “Should I manage my billing in-house or outsource?”  There is no one-size-fits all answer to this question and it largely depends on your individual practice and staff. Today, we are just going to focus on the benefits of outsourcing your rehab therapy billing.

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Topics: Billing

5 Skills of a Successful Front Desk Specialist

Posted by Daniel Ramsey on April 09, 2020

The front desk is often the face of your practice. They are the first and last people to interact with patients. Because this role is so important to the reputation and success of your practice, you need to have the right person for the job. But how can you know you have chosen the right person? Here are the skills our experts look for in a successful front desk specialist: 

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Topics: Front Desk, Management

Everything Rehab Therapy Practices Needs to Know About Recredentialing

Posted by Daniel Ramsey on February 20, 2020

Many rehab therapists believe that once they are in-network with an insurance panel, they are an in-network with the insurance indefinitely. This is just one of the common misconceptions of credentialing. The truth is, group and individual providers need to complete recredentialing applications periodically to remain in-network. Let’s take a closer look at recredentialing to avoid unexpected contract termination.

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Topics: Credentialing

How to: Update Surname with Insurance Companies

Posted by Daniel Ramsey on February 05, 2020

When a healthcare provider gets married and takes their spouses last name, they will update their driver's license, bank accounts, car insurance, etc. With so many crucial areas that need updating, providers might forget to notify the insurance carriers in which their employer participates. Providers must update their professional license and national provider identifier (NPI) with this change, as well as the individual insurance companies.  

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Topics: Credentialing

Quick Guide: CO/CQ Modifiers

Posted by Daniel Ramsey on January 29, 2020

The Centers for Medicare and Medicaid Services (CMS) implemented new modifiers that could impact your practice, these are the CQ and CO modifiers. If your practice utilizes physical therapy assistants and/or occupational therapy assistants, you will need to know when and how to apply the CQ and/or CO modifier.  

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Topics: Billing

Cancels/No Shows- To Charge or Not to Charge?

Posted by Diane McCutcheon on January 16, 2020

Right off the bat, I have to say this is a subject that I get very passionate about.  When I do assessments, I always address the cancellation/no show issue.   I tracked my last 50 client’s responses as to whether they charge for cancels and/or no shows and went from there.  Here is what I found:

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Topics: Front Desk, Management

New Medicare IDs- Don't Wait, Update!

Posted by Daniel Ramsey on December 11, 2019

To protect Medicare patients from identify theft and illegal use of Medicare benefits, Medicare has replaced the Health Insurance Claim Number (HICN) with Medicare Beneficiary Identifiers (MBI). HICNs were based on member’s SSNs while MBIs are unique and randomly generated.  

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Topics: Billing, Front Desk

The Power of Provider Portals

Posted by Daniel Ramsey on December 04, 2019

 

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Topics: Billing, Front Desk

The Rehab Private Practice Year-End Assessment Guide

Posted by Stacey Fitzsimmons on November 13, 2019

The new year is a great opportunity to set standards in your practice to ensure profitability and efficiency. Now is the time to meet with your administrative team to assess how they are performing and set expectations for 2020. Don’t know the right questions to ask? Don’t sweat it! We’ve outlined the 5 questions to ask yourself and your team: 

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Topics: Billing, Front Desk

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