To be a successful Front Desk Specialist or to effectively manage a medical private practice, you need to know the lingo. Today, we’re going to define the terms frequently used when verifying a patient’s insurance benefits.  

Since joining Account Matters, Inc. nearly 6 years ago, I’ve had the pleasure of attending many Physical Therapy conferences. I always enjoy meeting existing clients face-to-face and meeting new people in the industry at big conferences like APTA Private Practice Section or APTA NEXT.

Higher profits- that’s the goal, isn’t it? According to Gallup research, a highly engaged staff can increase your business profits by 21%. There are many ways to engage and empower employees, we’re going to highlight the four that you can implement with your front desk staff today so you can begin to reap the rewards of an empowered front desk team.

Credentialing has never been synonymous with fast. Many healthcare providers get frustrated with the long wait times (90-120 days) associated becoming an in-network group/provider. In this article, we’ll explain why the credentialing process takes so long even in the digital age, so you can better prepare for opening your practice or hiring additional providers.

Creating an exceptional experience for your patients involves convenient and efficient scheduling. Having a fine-tuned scheduling process will increase the likelihood of patients showing up for all visits, improving the profitability of your practice.

The front desk can be hectic with patients coming in and out, phones ringing, and time-sensitive tasks needed to be done. Your front desk staff is human, mistakes are unavoidable. But if you’re receiving a high number of denials due to data-entry errors, changes need to be made to eliminate delayed reimbursement. Let’s look into 3 ways your front desk can work smarter to reduce data-entry errors.

Setting goals for your employees is a great way to keep them engaged while improving the productivity of your practice. Check our recommendations for 10 different goals you can set for your front desk in 2021. 

1. PTA/OTA Reimbursement Cut Takes Effect in 2022

It’s been a year since CMS implemented CO/CQ modifiers for services provided “in whole or in part” to Medicare patients by PTAs and OTAs. In 2022, CMS will be reducing reimbursements by 15% for services with CO/CQ modifiers.

Is your staff struggling to get their tasks done every day? Whether it’s because they can’t do the work or they won’t do the work, productivity is becoming a growing concern in private practices. Chances are this lack of efficiency is hurting your wallet.

The front desk is often the face of your practice. They are the first and last people to interact with patients. Because this role is so important to the reputation and success of your practice, you need to have the right person for the job. But how can you know you have chosen the right person? Here are the skills our experts look for in a successful front desk specialist: