Diane McCutcheon

Diane McCutcheon
Diane McCutcheon is the Chief Executive Officer at Account Matters. Diane has been a leader in PT, OT, and SLP Business Management Consulting for over 35 years. Diane has a passion for helping private practice owners streamline their business by eliminating inefficiency. Want to schedule a consultation? Contact Diane today!
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Recent Posts

Front Desk

Chatty Front Desk Has Frightening Consequences A physical therapy practice in North Carolina failed to address issues at the front desk, leading to a...
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Front Desk

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Front Desk Management

Right off the bat, I have to say this is a subject that I get very passionate about. When I do assessments, I always address the cancellation/no show...
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Credentialing

Therapists put in years to fulfill the educational courses to become a therapist. It is an awesome field to be in. Just one thing about the...
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Front Desk

During our Administrative Power Center (APC) training sessions with rehab private practice owners and their front desk staff I always ask, “How do...
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Billing Front Desk Management

I have assessed hundreds of Physical Therapy private practices in my career and I could tell you hundreds of different stories but instead, I am...
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Billing Front Desk

The process of taking a new patient, providing services and getting paid sounds so simple. I mean, why shouldn’t it be? Why is such a simple concept...
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Billing Front Desk

The front desk is a biller’s biggest asset when it comes to getting paid for all the hard work you put in with your patients. Understanding this...
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Billing Credentialing

Over the years, many of my clients have been practically shut down all because they did not change the business address when they moved or added a...
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Billing Front Desk

As a consultant I am called in to practices to evaluate the billing function and to answer questions like why are we getting so many denials, why...
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