Diane McCutcheon
Recent Posts
Chatty Front Desk Has Frightening Consequences A physical therapy practice in North Carolina failed to address issues at the front desk, leading to a...
Right off the bat, I have to say this is a subject that I get very passionate about. When I do assessments, I always address the cancellation/no show...
Therapists put in years to fulfill the educational courses to become a therapist. It is an awesome field to be in. Just one thing about the...
During our Administrative Power Center (APC) training sessions with rehab private practice owners and their front desk staff I always ask, “How do...
I have assessed hundreds of Physical Therapy private practices in my career and I could tell you hundreds of different stories but instead, I am...
The process of taking a new patient, providing services and getting paid sounds so simple. I mean, why shouldn’t it be? Why is such a simple concept...
The front desk is a biller’s biggest asset when it comes to getting paid for all the hard work you put in with your patients. Understanding this...
Over the years, many of my clients have been practically shut down all because they did not change the business address when they moved or added a...
As a consultant I am called in to practices to evaluate the billing function and to answer questions like why are we getting so many denials, why...
