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Diane McCutcheon

Diane McCutcheon
Diane McCutcheon is the Chief Executive Officer at Account Matters. Diane has been a leader in PT, OT, and SLP Business Management Consulting for over 35 years. Diane has a passion for helping private practice owners streamline their business by eliminating inefficiency. Want to schedule a consultation? Contact Diane today!
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7 Things to Consider When Buying a New Billing System

Posted by Diane McCutcheon on July 18, 2018
As owners of a physical therapy private practice consulting company and a full service billing company, we see and use many systems every day.  (Check our website for our unique way of providing quality billing services). 

There are great benefits to buying a new billing system, especially if it is an “all in one”, billing, scheduling and documentation system.  Those that are not can be more difficult to guarantee an accurate flow of information back and forth.  Investing in a new system for your practice can make a huge difference in staff productivity, improved documentation and charging for services. 

Beware not all systems will work in your favor.  Sales people will tell you things like: your profits will soar, you will always be in compliance and the system will do everything for you and the demo will be equally enticing – “it’s like magic”. 

And there’s more - if you purchase this system you will begin to make more money almost immediately and the system is so easy to use.  It’s great for a start-up, a small or large company, good for 1 or 100 sites and the list goes on. But before you choose, answer some questions.Why are you getting a new system?  Who will help you choose a new system?  Did you really drill down on the problems with the old system so you would not face the same issues again?

The truth is, there is not one system out there that will do “everything” the way you want but there are some that are much better than others.  The best systems will hold their promises if there are skilled people maximizing all functions.  Everyone will need extensive training.  You have to put great info in, to get great info out. 

Beware of the older or free systems out there that cannot bring your business to a new level.  Those systems tend to keep you down and buried in the manual systems of entering charges, payments and have reports that are difficult to read and useless as a tool for managing the practice.  Usually, you pay nothing and get as much to show for it.

Many sales people know how to use the system they are selling but they have little experience with using it in a real life situation such as your practice or in various states that have some specific requirements. 

Here are some specific things to consider when investing in a new billing system.

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Topics: Billing

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