Account Matters Blog:

The Ultimate Glossary of Terms About Insurance Verification

Posted by Daniel Ramsey on March 16, 2022

To be a successful Front Desk Specialist or to effectively manage a medical private practice, you need to know the lingo. Today, we’re going to define the terms frequently used when verifying a patient’s insurance benefits.  

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Topics: Front Desk, Management

4 Ways to Empower Your Front Desk

Posted by Daniel Ramsey on August 30, 2021

Higher profits- that’s the goal, isn’t it? According to Gallup research, a highly engaged staff can increase your business profits by 21%. There are many ways to engage and empower employees, we’re going to highlight the four that you can implement with your front desk staff today so you can begin to reap the rewards of an empowered front desk team.

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Topics: Front Desk, Management

The Top 3 Front Desk Key Performance Indicators

Posted by Daniel Ramsey on August 09, 2021

 

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Topics: Front Desk

Do THIS for Smarter Scheduling

Posted by Daniel Ramsey on March 03, 2021

Creating an exceptional experience for your patients involves convenient and efficient scheduling. Having a fine-tuned scheduling process will increase the likelihood of patients showing up for all visits, improving the profitability of your practice.

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Topics: Front Desk, Management

How to Reduce Denials Caused by Data-Entry Errors

Posted by Daniel Ramsey on February 17, 2021

The front desk can be hectic with patients coming in and out, phones ringing, and time-sensitive tasks needed to be done. Your front desk staff is human, mistakes are unavoidable. But if you’re receiving a high number of denials due to data-entry errors, changes need to be made to eliminate delayed reimbursement. Let’s look into 3 ways your front desk can work smarter to reduce data-entry errors.

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Topics: Billing, Front Desk, Management

10 Goals You Can Set For Your Front Desk in 2021

Posted by Daniel Ramsey on February 10, 2021

 

Setting goals for your employees is a great way to keep them engaged while improving the productivity of your practice. Check our recommendations for 10 different goals you can set for your front desk in 2021. 

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Topics: Front Desk, Management

4 Reasons Your Practice is Struggling

Posted by Daniel Ramsey on December 21, 2020

Is your staff struggling to get their tasks done every day? Whether it’s because they can’t do the work or they won’t do the work, productivity is becoming a growing concern in private practices. Chances are this lack of efficiency is hurting your wallet.

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Topics: Front Desk, Management

Insurance Referrals and Authorizations Explained

Posted by Daniel Ramsey on November 11, 2020

What is an insurance referral? 

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Topics: Front Desk

Front Desk Horror Stories Pt. 2

Posted by Diane McCutcheon on October 27, 2020

Chatty Front Desk Has Frightening Consequences

A physical therapy practice in North Carolina failed to address issues at the front desk, leading to a slew of costly issues. Mary would routinely spend too much time engaging in small talk with patients as they came in and out of the clinic. Mary would get so wrapped up in the conversation that she would frequently forget to collect co-pays when checking-in or schedule follow-up appointments upon check-out. The few minutes of small talk would add up over the course of the day and before Mary knew it, she did not have time for her daily tasks.

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Topics: Front Desk

Front Desk Horror Stories Pt. 1

Posted by Diane McCutcheon on October 14, 2020

 

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Topics: Front Desk

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