Account Matters Blog:

Do THIS for Smarter Scheduling

Posted by Daniel Ramsey on March 03, 2021

Creating an exceptional experience for your patients involves convenient and efficient scheduling. Having a fine-tuned scheduling process will increase the likelihood of patients showing up for all visits, improving the profitability of your practice.

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Topics: Front Desk, Management

How to Reduce Denials Caused by Data-Entry Errors

Posted by Daniel Ramsey on February 17, 2021

The front desk can be hectic with patients coming in and out, phones ringing, and time-sensitive tasks needed to be done. Your front desk staff is human, mistakes are unavoidable. But if you’re receiving a high number of denials due to data-entry errors, changes need to be made to eliminate delayed reimbursement. Let’s look into 3 ways your front desk can work smarter to reduce data-entry errors.

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Topics: Billing, Front Desk, Management

10 Goals You Can Set For Your Front Desk in 2021

Posted by Daniel Ramsey on February 10, 2021

 

Setting goals for your employees is a great way to keep them engaged while improving the productivity of your practice. Check our recommendations for 10 different goals you can set for your front desk in 2021. 

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Topics: Front Desk, Management

4 Reasons Your Practice is Struggling

Posted by Daniel Ramsey on December 21, 2020

Is your staff struggling to get their tasks done every day? Whether it’s because they can’t do the work or they won’t do the work, productivity is becoming a growing concern in private practices. Chances are this lack of efficiency is hurting your wallet.

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Topics: Front Desk, Management

Insurance Referrals and Authorizations Explained

Posted by Daniel Ramsey on November 11, 2020

What is an insurance referral? 

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Topics: Front Desk

Front Desk Horror Stories Pt. 2

Posted by Diane McCutcheon on October 27, 2020

Chatty Front Desk Has Frightening Consequences

A physical therapy practice in North Carolina failed to address issues at the front desk, leading to a slew of costly issues. Mary would routinely spend too much time engaging in small talk with patients as they came in and out of the clinic. Mary would get so wrapped up in the conversation that she would frequently forget to collect co-pays when checking-in or schedule follow-up appointments upon check-out. The few minutes of small talk would add up over the course of the day and before Mary knew it, she did not have time for her daily tasks.

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Topics: Front Desk

Front Desk Horror Stories Pt. 1

Posted by Diane McCutcheon on October 14, 2020

 

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Topics: Front Desk

5 Skills of a Successful Front Desk Specialist

Posted by Daniel Ramsey on April 09, 2020

The front desk is often the face of your practice. They are the first and last people to interact with patients. Because this role is so important to the reputation and success of your practice, you need to have the right person for the job. But how can you know you have chosen the right person? Here are the skills our experts look for in a successful front desk specialist: 

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Topics: Front Desk, Management

Cancels/No Shows- To Charge or Not to Charge?

Posted by Diane McCutcheon on January 16, 2020

Right off the bat, I have to say this is a subject that I get very passionate about.  When I do assessments, I always address the cancellation/no show issue.   I tracked my last 50 client’s responses as to whether they charge for cancels and/or no shows and went from there.  Here is what I found:

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Topics: Front Desk, Management

New Medicare IDs- Don't Wait, Update!

Posted by Daniel Ramsey on December 11, 2019

To protect Medicare patients from identify theft and illegal use of Medicare benefits, Medicare has replaced the Health Insurance Claim Number (HICN) with Medicare Beneficiary Identifiers (MBI). HICNs were based on member’s SSNs while MBIs are unique and randomly generated.  

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Topics: Billing, Front Desk

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