--- title: Account Matters Blog | Front Desk (2) description: Front Desk | Want to Get Paid Right the First Time? We provide physical therapy billing, credentialing, and business management resources so your business can reach MAXIMUM EFFICIENCY. (2) --- [![Account Matters](https://blog.accountmattersma.com/hubfs/AccountMatters_November2019/images/Account-Matters-black-new.png)](https://accountmattersma.com/) - [Home](https://accountmattersma.com/) - [Services](https://accountmattersma.com/services/) - [Rehab Therapy Billing](https://accountmattersma.com/rehab-therapy-billing/) - [Credentialing Services](https://accountmattersma.com/credentialing-services/) - [APC Training](https://accountmattersma.com/apc-training/) - [Admin Services](https://accountmattersma.com/admin-services/) - [New Grad Offer](https://accountmattersma.com/new-grad-offer/) - [About Us](https://accountmattersma.com/about-us/) - [FAQ](https://accountmattersma.com/faq/) - [Blog](https://blog.accountmattersma.com/) # Account Matters Blog: [![](https://blog.accountmattersma.com/hubfs/Blog%20Graphic-%20FD%20Success.png)](https://blog.accountmattersma.com/5-skills-of-a-successful-front-desk-specialist) [Front Desk](https://blog.accountmattersma.com/tag/front-desk) [Management](https://blog.accountmattersma.com/tag/management) #### [5 Skills of a Successful Front Desk Specialist](https://blog.accountmattersma.com/5-skills-of-a-successful-front-desk-specialist) By [Daniel Ramsey](https://blog.accountmattersma.com/author/daniel-ramsey) The front desk is often the face of your practice. They are the first and last people to interact with patients. Because this role is so important to... [Read More](https://blog.accountmattersma.com/5-skills-of-a-successful-front-desk-specialist) [![cancel-no-show-policy](https://blog.accountmattersma.com/hubfs/Cancel_No%20Shows.png)](https://blog.accountmattersma.com/cancels/no-shows-to-charge-or-not-to-charge) [Front Desk](https://blog.accountmattersma.com/tag/front-desk) [Management](https://blog.accountmattersma.com/tag/management) #### [Cancels/No Shows- To Charge or Not to Charge?](https://blog.accountmattersma.com/cancels/no-shows-to-charge-or-not-to-charge) By [Diane McCutcheon](https://blog.accountmattersma.com/author/diane-mccutcheon) Right off the bat, I have to say this is a subject that I get very passionate about. When I do assessments, I always address the cancellation/no show... [Read More](https://blog.accountmattersma.com/cancels/no-shows-to-charge-or-not-to-charge) [![Mid adult female receptionist receiving card from patient in dentist clinic-1](https://blog.accountmattersma.com/hubfs/Stock%20images/Mid%20adult%20female%20receptionist%20receiving%20card%20from%20patient%20in%20dentist%20clinic-1.jpeg)](https://blog.accountmattersma.com/new-medicare-ids) [Billing](https://blog.accountmattersma.com/tag/billing) [Front Desk](https://blog.accountmattersma.com/tag/front-desk) #### [New Medicare IDs- Don't Wait, Update!](https://blog.accountmattersma.com/new-medicare-ids) By [Daniel Ramsey](https://blog.accountmattersma.com/author/daniel-ramsey) To protect Medicare patients from identify theft and illegal use of Medicare benefits, Medicare has replaced the Health Insurance Claim Number (HICN)... [Read More](https://blog.accountmattersma.com/new-medicare-ids) [![Website designer working digital tablet and computer laptop with smart phone and digital design diagram on wooden desk as concept](https://blog.accountmattersma.com/hubfs/Stock%20images/Website%20designer%20working%20digital%20tablet%20and%20computer%20laptop%20with%20smart%20phone%20and%20digital%20design%20diagram%20on%20wooden%20desk%20as%20concept.jpeg)](https://blog.accountmattersma.com/the-power-of-provider-portals) [Billing](https://blog.accountmattersma.com/tag/billing) [Front Desk](https://blog.accountmattersma.com/tag/front-desk) #### [The Power of Provider Portals](https://blog.accountmattersma.com/the-power-of-provider-portals) By [Daniel Ramsey](https://blog.accountmattersma.com/author/daniel-ramsey) [Read More](https://blog.accountmattersma.com/the-power-of-provider-portals) [![Assessment Guide FB](https://blog.accountmattersma.com/hubfs/Assessment%20Guide%20FB.png)](https://blog.accountmattersma.com/the-rehab-private-practice-year-end-assessment-guide) [Billing](https://blog.accountmattersma.com/tag/billing) [Front Desk](https://blog.accountmattersma.com/tag/front-desk) #### [The Rehab Private Practice Year-End Assessment Guide](https://blog.accountmattersma.com/the-rehab-private-practice-year-end-assessment-guide) By [Stacey Fitzsimmons](https://blog.accountmattersma.com/author/stacey-fitzsimmons) The new year is a great opportunity to set standards in your practice to ensure profitability and efficiency. Now is the time to meet with your... [Read More](https://blog.accountmattersma.com/the-rehab-private-practice-year-end-assessment-guide) [![Portrait of a happy senior woman on the phone](https://blog.accountmattersma.com/hubfs/Stock%20images/Portrait%20of%20a%20happy%20senior%20woman%20on%20the%20phone.jpeg)](https://blog.accountmattersma.com/the-importance-of-the-first-phone-call) [Front Desk](https://blog.accountmattersma.com/tag/front-desk) #### [The Importance of the First Phone Call](https://blog.accountmattersma.com/the-importance-of-the-first-phone-call) By [Diane McCutcheon](https://blog.accountmattersma.com/author/diane-mccutcheon) During our Administrative Power Center (APC) training sessions with rehab private practice owners and their front desk staff I always ask, “How do... [Read More](https://blog.accountmattersma.com/the-importance-of-the-first-phone-call) [![Annoyed designer gesturing in front of her laptop in her office](https://blog.accountmattersma.com/hubfs/Stock%20images/Annoyed%20designer%20gesturing%20in%20front%20of%20her%20laptop%20in%20her%20office.jpeg)](https://blog.accountmattersma.com/rcm-software-is-only-as-good-as-the-people-using-it) [Billing](https://blog.accountmattersma.com/tag/billing) [Front Desk](https://blog.accountmattersma.com/tag/front-desk) #### [RCM Software is Only as Good as the People Using It](https://blog.accountmattersma.com/rcm-software-is-only-as-good-as-the-people-using-it) By [Stacey Fitzsimmons](https://blog.accountmattersma.com/author/stacey-fitzsimmons) Over the years I have had the privilege of using or at least viewing over a dozen different Medical billing software systems. Some I liked, and some... [Read More](https://blog.accountmattersma.com/rcm-software-is-only-as-good-as-the-people-using-it) [![jp-valery-9BatP4ovW2I-unsplash Cropped (1)](https://blog.accountmattersma.com/hubfs/jp-valery-9BatP4ovW2I-unsplash%20Cropped%20(1).jpg)](https://blog.accountmattersma.com/7-ways-youre-sabotaging-your-rehab-billing-without-even-knowing-it) [Billing](https://blog.accountmattersma.com/tag/billing) [Front Desk](https://blog.accountmattersma.com/tag/front-desk) #### [7 Ways You're Sabotaging Your Rehab Billing Without Even Knowing It!](https://blog.accountmattersma.com/7-ways-youre-sabotaging-your-rehab-billing-without-even-knowing-it) By [Daniel Ramsey](https://blog.accountmattersma.com/author/daniel-ramsey) Rehab billing is difficult to say the least. There are several pitfalls that you need to watch out for in order to “get paid right the first time”. ... [Read More](https://blog.accountmattersma.com/7-ways-youre-sabotaging-your-rehab-billing-without-even-knowing-it) [![Closeup of receptionist receiving card from male patient in dentist clinic-1](https://blog.accountmattersma.com/hubfs/Stock%20images/Closeup%20of%20receptionist%20receiving%20card%20from%20male%20patient%20in%20physical%20therapy%20clinic.jpeg)](https://blog.accountmattersma.com/5-tips-for-increasing-patient-collections-during-tax-season) [Billing](https://blog.accountmattersma.com/tag/billing) [Front Desk](https://blog.accountmattersma.com/tag/front-desk) #### [5 Tips for Increasing Patient Collections During Tax Season](https://blog.accountmattersma.com/5-tips-for-increasing-patient-collections-during-tax-season) By [Daniel Ramsey](https://blog.accountmattersma.com/author/daniel-ramsey) According to a survey conducted by GoBankingRates, 27% of respondents plan to use their 2019 tax returns toward their debt. Our experience as a... [Read More](https://blog.accountmattersma.com/5-tips-for-increasing-patient-collections-during-tax-season) [![Mid adult female receptionist receiving card from patient in dentist clinic](https://blog.accountmattersma.com/hubfs/Stock%20images/Mid%20adult%20female%20receptionist%20receiving%20card%20from%20patient%20in%20dentist%20clinic.jpeg)](https://blog.accountmattersma.com/5-important-questions-to-ask-when-checking-benefits) [Front Desk](https://blog.accountmattersma.com/tag/front-desk) #### [The 5 Most Important Questions to Ask When Checking Benefits](https://blog.accountmattersma.com/5-important-questions-to-ask-when-checking-benefits) By [Daniel Ramsey](https://blog.accountmattersma.com/author/daniel-ramsey) Checking your patient's insurance benefits BEFORE the patient is seen should be a fundamental part of your practice's administrative process.... [Read More](https://blog.accountmattersma.com/5-important-questions-to-ask-when-checking-benefits) ### Subscribe to Our Blog Here! ### Recent Post ### Tags - [Billing (28)](https://blog.accountmattersma.com/tag/billing) - [Front Desk (25)](https://blog.accountmattersma.com/tag/front-desk) - [Credentialing (17)](https://blog.accountmattersma.com/tag/credentialing) - [Management (11)](https://blog.accountmattersma.com/tag/management) ### Mailing List ### Site Links - [Home](https://accountmattersma.com/) - [Services](https://accountmattersma.com/services/) - [Admin Services](https://accountmattersma.com/admin-services/) - [APC Training](https://accountmattersma.com/apc-training/) - [New Grad Offer](https://accountmattersma.com/new-grad-offer/) - [Rehab Therapy Billing](https://accountmattersma.com/rehab-therapy-billing/) - [Credentialing Services](https://accountmattersma.com/credentialing-services/) - [About Us](https://accountmattersma.com/about-us/) - [FAQ](https://accountmattersma.com/faq/) - [Blog](https://blog.accountmattersma.com/) ### Get In Touch! - [(508) 422-0233](tel:5084220233) - [info@accountmattersma.com](mailto:info@accountmattersma.com) - [799 South Main Street, Unit 13 Bellingham, MA 02019](https://g.page/AccountMatters?share) - Monday - Thursday: 8:00 AM - 6:30 PM EST Friday: 7:30 AM - 4:00 PM EST ### Our Blog *Let our experts fill your wallet while you fill your schedule.* © 2019, Account Matters. All Rights Reserved. ![aadc63d8e8dbd533470bdc4e350bc4af](https://blog.accountmattersma.com/hubfs/AccountMatters_November2019/images/aadc63d8e8dbd533470bdc4e350bc4af.png "aadc63d8e8dbd533470bdc4e350bc4af")