Account Matters Blog:

RCM Software is Only as Good as the People Using It

Posted by Stacey Fitzsimmons on September 17, 2019

Over the years I have had the privilege of using or at least viewing over a dozen different Medical billing software systems.  Some I liked, and some I did not.  Some were general medical software’s and some specific to Rehab Therapy.  As good or as bad as I thought a system was, not one of them could actually make more revenue for a company.

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Topics: Billing, Front Desk

7 Ways You're Sabotaging Your Rehab Billing Without Even Knowing It!

Posted by Daniel Ramsey on September 10, 2019

Rehab billing is difficult to say the least. There are several pitfalls that you need to watch out for in order to “get paid right the first time”. Here are the top 7 most common mistakes you may be making: 

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Topics: Billing, Front Desk

In-Network vs. Out-of-Network

Posted by Daniel Ramsey on June 26, 2019

There are many important decisions to make when starting a PT, OT, or SLP private practice. One crucial decision is whether to be in or out-of-network with insurance plans offered to members in the practicing area. 

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Topics: Credentialing

5 Tips for Increasing Patient Collections During Tax Season

Posted by Daniel Ramsey on January 23, 2019

According to a survey conducted by GoBankingRates, 27% of respondents plan to use their 2019 tax returns toward their debt.  Our experience as a billing company has proven that tax season is a great opportunity to collect overdue patient balances. While it is recommended to collect all money at the time services are rendered, we realize that isn’t always possible.  Use the following 5 tips to increase your patient collections.

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Topics: Billing, Front Desk

5 Tips for PT, OT, SLP Practice Success

Posted by Daniel Ramsey on January 17, 2019

These tips will help you, your front desk, and billing department by ensuring the most accurate information is in your system

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Topics: Billing

The 5 Most Important Questions to Ask When Checking Benefits

Posted by Daniel Ramsey on November 26, 2018

Checking your patient's insurance benefits BEFORE the patient is seen should be a fundamental part of your practice's administrative process. Otherwise, you run the risk of claims being denied and left unpaid. You don't always have the right to appeal or bill your patient which is why it is so important to know the patient's insurance benefits before treatment begins.

When checking benefits, be sure to ask the right questions. Here at Account Matters, we had our administrative experts come up with the top 5 questions you should be asking every time. We highly recommend sharing this information with your front desk staff to ensure they are receiving the most accurate information possible.

Let's jump right in to the 5 most important questions:  

1. "What is the patient's financial responsibility?"

Informing the patient of any co-pays, deductibles or co-insurance upfront will guarantee a better patient experience. Not only will the patient know what is expected from them financially, your front desk staff will also feel more confident when asking for payment at time of service.  This decreases the chance of a nagging patient balance and can reduce the number of patient statements that you need to send each month.

Routinely checking benefits can also reduce the amount of refunds to the patient or insurance company due to over-payments. 

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Topics: Front Desk

10 Steps to Assess Your Physical Therapy Practice

Posted by Diane McCutcheon on August 22, 2018

I have assessed hundreds of Physical Therapy private practices in my career and I could tell you hundreds of different stories but instead, I am going to tell you about some of the most common stories I hear in just about every practice I have been in. 

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Topics: Billing, Front Desk, Management

3 Questions for your Biller

Posted by Stacey Fitzsimmons on August 09, 2018

Whether you outsource your billing or have a biller in your office you should be able to ask questions that keep you in control of your company at all times.  I have been in this business for years have heard many excuses about not being able to get what you are looking for out of your system and most of them are just simply not true. 

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Topics: Billing

Handwritten Notes vs. Electronic Documentation

Posted by Daniel Ramsey on July 18, 2018

Welcome everyone to the first installment of Account Matter’s Tournament of Champions! During the month of March, we will be comparing old school and new school methods of PT, OT, and SLP billing.

To start us off, this week’s competitors will be Handwritten Notes vs. Electronic Medical Records (EMR) followed by Printed Claims vs. Clearinghouses.  Will the old tried and true methods stand the test of time, or will technology reign supreme? Let’s find out:

Handwritten Notes vs. Electronic Medical Records (EMR)

Handwritten Notes- For therapists who have been practicing for over ten or fifteen years, handwritten documentation was your only option, it’s just the way it was.  Once someone gets into a routine, it can be hard to make a change, especially with the learning curve of technology.  Handwriting documentation is time consuming, the documentation is sometimes illegible, and more often than not, the documentation is not compliant.  By staying old school, you also must have enough space to store the paper charts.

Electronic Medical Records- EMR’s make tracking data over time easier and much more organized.  EMR’s make documentation faster; saving your therapists time and saving you money.  EMR’s also come with daily note templates and customizable templates that, when filled out correctly, are 100% compliant.  EMR’s can be e-faxed or emailed which makes them more convenient and cost-effective compared to paper notes which require faxing or mailing.  By switching to an EMR you will save on office supplies and free up some of that storage space.

Results: When comparing old school handwritten paper notes vs using new school technology like an EMR, the clear choice is new school. Technology, like the EMR, has been designed to make processes easier, faster, and more compliant. Although some workers compensation and auto claims must be submitted on paper, many can now be sent electronic with electronic documentation and be accepted.  Eventually all notes will be submitted electronically with those claims.  We believe electronic notes will be mandatory by all insurances within the next few years.

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Topics: Billing

Data Entry and Clean Claims

Posted by Stacey Fitzsimmons on July 18, 2018

As a billing company we estimate that at least 80% of the denials we see can be traced back to data entry/accuracy errors.  These errors occur on all types of insurance claims. 

Here are some examples:

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Topics: Billing, Front Desk

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